Terms & Conditions

Terms & conditions

Welcome and thanks for visiting my website! This website, elissalowenstern.com, is owned and operated by me, Elissa Lowenstern ABN: 28 037 006 610. If you have any questions or need further information, please contact me:

Email: elissa@elissalowenstern.com

Phone: 0416 072 418

Address: PO BOX 457, Albert Park VIC 3206

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read it, as it sets out the terms of our relationship so that we may both benefit from clear boundaries and knowing what to expect from each other.

When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t agree, you should not continue to visit this website or purchase from me.

This document may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Website design by Beau Lowenstern.

Content Disclaimer

On this website and my social media accounts you may find blogs and informative content regarding my wellbeing practice, which utilises kinesiology and other modalities to help professional women clear and transform stress and shift self-limiting beliefs. I help to reposition their approach to challenging situations that prevent them from realising their personal and professional goals. The way I work is simple, effective and creates lasting change. The information I provide is solely for your education and personal development. In my content and my work, my focus includes:

· shifting limiting beliefs from your subconscious and replacing them with self-supportive beliefs,

· changing the frame around stress & your conceptualisation of overwhelm,

· learning to love yourself unconditionally and realising that self-worth is not dependent on anything else other than you,

· creating a different emotional and mental framework in which to live your life,

· the importance of improving your relationship with yourself first, and then making changes to improve the rest of your life,

· getting clarity on what you want out of life and envisioning your ideal circumstances, and

· using neural processes and guided visualisations to help you step into your dreams and goals by developing your strengths.

Content Policy

I take lots of care to provide valuable information, but I cannot be responsible for the use that you make of that information. Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials or results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the information which I provide is accurate, relevant and up to date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!

I may modify the content provided on this website at any time, including altering or deleting it without notice.

Visitor Responsibilities

You are responsible for your own safety and well-being while browsing the internet. The information I provide in my content is generic and is not a substitute for specialised advice tailored to your unique circumstances. Do not take action or make major life decisions without first seeking independent, appropriately qualified professional advice specific to your individual needs.

Downloads

This site may offer paid and free downloads. While every effort is made to ensure these downloads are safe and hassle free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. It is your responsibility to make safety your priority and ensure you have adequate, up-to-date protection against viruses and other malicious attacks that may occur without my knowledge or consent.

External Links

From time to time, I may provide links to external sites. I have no control over the information provided on these sites, and the links are solely for your information and education.

Disclaimer for Services & Products

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly provided to you.

I may offer:

· 1:1 consultations and sessions, online & face to face,

· mentoring,

· workshops & programs, and

· presentations & speaking events.

My intention in offering these services and products is to help you shift the stress and limiting beliefs that are holding you back from living a happy and confident life.

Why Work with Me?

I am a qualified kinesiologist, Psych-K® practitioner, and am trained in Brain Integration and Brain Gym. I have run my own holistic wellbeing clinic since 2008 and have extensive experience working in a multidisciplinary clinic environment. My background in the law and mediation makes it very easy for me to empathise with the stresses and limiting beliefs that professional women face, both in their career and personal lives.

I am passionate about helping people improve their lives, having personally overcome great odds in my own life. This has given me a wealth of grounded grass roots experience.

I am committed to holding a professional, sacred space for us to experience a mutually beneficial working relationship and take best practice very seriously. This includes keeping my skills up to date with regular ongoing professional development, staying in touch with the latest research, and taking all reasonable care in my work and client relationships.

Your Responsibility

With energetic work, it can, at times, feel like nothing is happening, so you will need to relax into the process during the session, while at the same time understanding that between sessions you will need to do the work yourself. You will get the best results if you are open and ready to create the change that you want, take the time to integrate and process your emotions, and follow through on any work that you agree to do. Patience and perseverance are a big part of taking ownership of your journey and creating sustainable change.

If you are working with a different health practitioner, it is important that you inform me and continue any treatment plans. I am always happy to work collaboratively as part of your holistic health care team.

Clear communication and trust are a high priority in our working relationship. I enjoy working with women who are articulate, intelligent, warm, receptive to new ideas, and who have the self-awareness to understand me when I say things during a session, such as when I suggest you notice how various patterns are playing out in your life. We will get along well if you have a sense of humour and are able to laugh at yourself.

Important Information

I ask that you be reasonable, and not have unrealistic expectations about how much we can cover in a session. I may suggest that we make note of something that you would like to work on and return to it in our next appointment if we don’t have sufficient time to address it effectively.

My work is not a substitute for medical advice, mental health support, therapy or counselling. If any concerns arise during our work together, I strongly recommend you seek advice from a qualified professional or support service. It is always important to conduct your own research, seek appropriate advice and decide whether something is right for you before making major changes to your lifestyle.

You might not be a good fit for this work if you are not prepared to take ownership or responsibility for what you don't want in your life. If you have a closed mindset, don’t want to face your shadows, want to stay a victim and blame others for your lot in life, or take an aggressive, adversarial approach to problems, then I will not be able to help you.

Limitation of Liability

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

· providing the services again, or

· if I am unable to do so within a reasonable time, paying the cost of having the relevant service supplied to you again.

If you feel that there is any problem with our work together, please let me know before the end of the session. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

While I make all reasonable efforts to ensure that this website and my services meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

You take full responsibility for your implementation of any suggestions that I may make while providing my services. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or making significant changes. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

You expressly agree that if this limitation of liability is unenforceable for any reason, my total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to me for my services.

Intellectual Property

Copyright

You may not copy or reproduce any part of my publicly available content without my written consent.

If you are a participant in one of my programs, course content may be printed or downloaded to a local hard disk strictly for your personal and non-commercial use. Course content contains my trade secrets that are offered exclusively to students. It is an essential condition of participation that you agree that you will not provide extracts of any course content to anyone else under any circumstances.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.

Trade Marks

My logo is an unregistered trade mark. It must not be used in connection with any other product or service without a licence, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages me or my business.

As a certified practitioner of Psych-K® I am authorised to display this registered trade mark under license by The Myrddin Corporation.

Payment Terms

Payment for all online consultations and programs is to be made in advance using Paypal. Face to face consultations may be paid at the end of the session via direct debit, credit card or cash.

I do not have access to your account details. Any financial information you enter is stored under Paypal’s security policy.

If you are suffering from financial hardship, please contact me to discuss your situation as I may choose to offer reduced fees at my discretion.

Delivery

Intake forms must be filled out prior to your first consultation.

Online consultations are held using Zoom video conferencing software. You are provided with the session link when you book through Acuity. Please make sure that Zoom is installed, and you have checked your set up in advance so that you are ready to go at the start of the session. You will need to ensure that you are in a comfortable, private spot where you won’t be disturbed.

Face to face consultations are available in the South Melbourne area. The address of the venue will be advised when your booking is confirmed.

Appointment Policies

I require at least 24 hours’ notice to reschedule or cancel an appointment unless there is an emergency beyond your control, in which case you must contact me as soon as possible to explain the circumstances. Missed appointments or those which are cancelled or rescheduled with less than 24 hours’ notice will forfeit the consultation fee, as I have held that space open in my calendar for you.

Please ensure that you are on time, as it is not possible to extend the duration of the consultation if you are late. We will still finish at the scheduled time.

Refund Policy

I want to be sure you are happy with your decision to work with me. If you cancel your booking more than 24 hours before the scheduled appointment time, I will provide you with a full refund.

Respectful Communication

I reserve the right to delete any comments on my website or social media accounts which are rude, offensive or which I deem to be unacceptable. Keep it polite and play nicely, please!

Dispute Resolution & Jurisdiction

If you have any concerns, issues or complaints arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email me at elissa@elissalowenstern.com and expect a response within 2 business days.

If the dispute cannot be resolved by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking mediation online or by telephone if we are not both geographically located within 100kms of each other.

The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of Victoria or similar neutral authority.

We agree to share all the costs of mediation equally between us.

We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

If a dispute arises, we all agree that we will not engage in any public discussion about the issues, we will behave politely towards each other, and we will avoid any conduct or communication which might reasonably be expected to unreasonably interfere with any other person’s business or personal interests.

This agreement is subject to the governing law of Victoria, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.